how-to · company Open this in the console

Resolve an alert on your machines.

Alerts › open. Resolve is on the row, after ack. The hub also closes an alert on its own when the condition clears.

After you press resolve the alert leaves the open list. If the condition comes back, the hub raises it again.

Open Alerts

Open Alerts. Resolve is on the row, after ack. Accounts server has a disk warning the hub still considers open. Press resolve when you have already dealt with it. Ack only records that you saw it. There is no accept. This shot has not pressed resolve.

Alerts page for a sub-company user with a resolve button and no accept — Accounts server, disk warning. Resolve has not been pressed.

Say why it can close

The box is titled resolve. The comment is optional. Leave it empty and resolve still closes the alert. A note you type stays on the thread after the row moves to resolved. This shot stops before that press, so the alert is still open. Cancel drops the box and leaves the row open.

Resolve dialog for a sub-company user with an optional comment typed in — Resolve dialog. The comment is filled in. Resolve has not been pressed.

Recording that you saw it, without closing it, is Acknowledge an alert on your machines. A note that leaves the state alone is Leave a comment on your alert. The list is See alerts on your machines. What your provider sees, including accept, is Resolve an alert by hand.